Buyer Guides
My AI Front Desk Pricing in 2026: A Complete Breakdown
My AI Front Desk Pricing in 2026: A Complete Breakdown
My AI Front Desk, which now trades as Frontdesk, charges $99 a month for its main Business-in-a-Box plan ($79 a month billed annually), including 200 voice minutes, 100 chat conversations, 400 SMS messages, 500 email drafts, and 300 form submissions. A free plan with limited usage exists, and every paid plan starts with a 7-day trial. This is one of the cheapest all-in-one AI front desks on the market, and the price tells most of the story. The rest is about what 200 minutes actually covers and where the product should not be used.
Key takeaways
- Business-in-a-Box at $99 a month bundles voice, SMS, web chat, email drafts, forms, and a CRM in one bill.
- The vendor has rebranded to Frontdesk, so the old name and the new name lead to the same product.
- Overage runs through a 1,000-credit monthly pool at $0.25 a minute, with auto-reload at $10 per 1,000 credits.
- No verified HIPAA or SOC 2 compliance: regulated-intake buyers should look elsewhere.
How much does My AI Front Desk cost in 2026?
My AI Front Desk costs $0 a month on the Free plan, $99 a month ($79 billed annually) on Business-in-a-Box, and a custom quote on Partner or Enterprise. The vendor’s own billing page lays out three tiers with no per-seat fees: the only difference between plans is how much usage you get and a few gated power features like API access. Every plan, including Free, gets the full platform.
The rebrand matters for searchers. The company now trades as Frontdesk on its own site, but the product and the plan names are the same. Readers who find “Frontdesk pricing” and “My AI Front Desk pricing” in different roundups are reading about one product. This post keeps the queued name so it lands for the searches people still run.
| Plan | Price per month | Included usage | Best for |
|---|---|---|---|
| Free | $0 | Full platform, limited usage | Trying the product with no card |
| Business-in-a-Box | $99 ($79 billed annually) | 200 voice minutes, 100 chat conversations, 400 SMS, 500 email drafts, 300 form submissions | Small businesses with 1 to 10 interactions a day |
| Partner / Enterprise | Custom | Custom volume pricing, lower per-minute rates | Teams running 25 plus interactions a day |
Two third-party breakdowns from October 2026 also list a $20 a month Basic tier, which appears to be an older plan structure; the vendor’s own billing page no longer leads with it. One competitor review once cited a $48.75 entry figure from the same older structure. If you are comparing old quotes, make sure you are reading the current three-tier table above.
What do you actually get on Business-in-a-Box?
Business-in-a-Box bundles five channels in one plan: an AI phone receptionist, two-way SMS, a web chatbot, email draft generation, and website forms, all feeding one built-in CRM that updates itself from conversations. Setup is self-serve, reviewers consistently report being live in under five minutes, and the AI learns your business by scanning your website.
| Channel | Monthly inclusion | What it handles |
|---|---|---|
| Voice | 200 minutes | FAQs, spam filtering, appointment booking, call transfers, 100 plus voices and voice cloning |
| SMS | 400 messages | Two-way texting, post-call follow-ups with links and confirmations |
| Web chat | 100 conversations | Chatbot conversations on your site |
| Email drafts | 500 drafts | AI-drafted follow-up emails |
| Forms | 300 submissions | Website form handling tied to the CRM |
The standout detail at this price is that every plan gets every feature. There is no feature paywall between Free and Business-in-a-Box, only usage limits, and Zapier is the one named integration the mid tier unlocks. Native integrations are a short list; API access sits on the Partner and Enterprise tier only.
Review evidence is strong but thin. Two independent October 2026 roundups put the product’s G2 rating at 4.8 to 4.9 from roughly 170 reviews. That is a high score on a small base, so treat it as encouraging rather than proven at scale.
What happens when you use more than the included minutes?
Overage draws from a monthly pool of 1,000 credits at 25 credits per extra voice minute, which works out to $0.25 a minute, covering about 40 extra minutes before the pool empties. When the pool runs out, auto-reload adds another 1,000 credits for $10, and purchased credits never expire. Texts that exceed the included 400 run about $0.04 each.
Now the burn-rate math, which is this post’s value-add. Two hundred minutes across 22 business days is about 9 minutes a day. At a realistic 3 minutes per call, the plan covers roughly 66 calls a month, or 3 calls a day. A solo tradesperson missing a few calls a week fits comfortably inside that. A dental office taking 10 calls a day blows through it by week two and starts spending from the credit pool.
| Daily calls | Minutes used per month (3 min avg) | Plan fit |
|---|---|---|
| 2 | about 132 | Inside the 200-minute plan |
| 3 | about 198 | Right at the limit |
| 5 | about 330 | 130 overage minutes, roughly $32.50 extra |
| 10 | about 660 | 460 overage minutes, roughly $115 extra |
The overage math is friendly at $0.25 a minute, so moderate overflow is not punishing. But if your volume is 10 calls a day or more, the $99 plan plus overage quietly becomes a $200 plan, and you should price the Partner tier or a higher-minute competitor instead. Outbound calls are also capped at 20 a day on the main plan, and businesses above 25 interactions a day are steered to Partner or Enterprise pricing.
Is My AI Front Desk HIPAA compliant?
My AI Front Desk does not claim HIPAA or SOC 2 compliance, and independent reviewers list no SOC 2 or HIPAA certification for the product. The vendor’s own materials are mixed on healthcare-style use, and its LLM page warns against running PHI workflows through the system. If your calls carry protected health information, this is a disqualifier, stated plainly.
This matters because the product is otherwise a natural fit for clinics: cheap, fast, all-in-one coverage. The site’s own HIPAA-compliant answering service guide covers the alternatives that do carry compliance, and they cost more for a reason. Do not let the low price talk you past the compliance gap.
Who is My AI Front Desk a good fit for?
My AI Front Desk fits solo operators and small offices that mainly need messages taken, slots booked, and a text sent afterwards, with SMS, chat, and a CRM in one bill. It is cheap, fast to set up, and generous on channels for the price. The public review volume is still thin next to the big live services, and 200 minutes runs out fast at volume, so buy it for moderate inbound, not for a busy line.
If you are weighing it against the other AI options, our My AI Front Desk review gives the buyer verdict, our Rosie AI pricing breakdown covers the cheapest trades-focused alternative, and our answering service buyer’s framework helps you decide whether AI or human answering fits your shop.
Frequently asked questions
How much does My AI Front Desk cost?
Business-in-a-Box costs $99 a month, or $79 a month billed annually, and includes 200 voice minutes, 100 chat conversations, 400 SMS, 500 email drafts, and 300 form submissions. A free plan with limited usage exists, and Partner or Enterprise tiers are custom-quoted for higher volume. The company now trades as Frontdesk, but the plans are the same.
Does My AI Front Desk have a free trial or free plan?
Both. A free plan gives limited access to the full platform with no credit card required, and every paid plan starts with a 7-day free trial. The free plan is for testing; a working business needs Business-in-a-Box for real call volume.
Is My AI Front Desk now called Frontdesk?
Yes. The company rebranded to Frontdesk on its own site, and its pricing page now reads “Frontdesk.” Reviews and roundups still use the old name, which is why this post keeps it. Same product, same plans, new brand.
Is My AI Front Desk HIPAA compliant?
No verified compliance. The vendor does not claim HIPAA or SOC 2 compliance, and independent reviewers list none. Medical and regulated-intake buyers should use a service that does, even though they cost more.
What does overage cost on My AI Front Desk?
Each extra voice minute draws 25 credits ($0.25) from the plan’s monthly 1,000-credit overage pool, which covers about 40 more minutes. If the pool empties, auto-reload adds 1,000 credits for $10. At moderate overflow the math is gentle; at high volume it is a sign to price the Partner tier.
I write the agents that run on clinic phone lines and inboxes: the conversation engine and the booking logic behind them, plus the integrations with Pabau, Fresha and Phorest. Everything here comes out of systems we have actually shipped, not a content plan.
