Buyer Guides
Smith.ai Pricing in 2026: A Complete Breakdown
Smith.ai Pricing in 2026: A Complete Breakdown
Smith.ai’s AI Receptionist starts at $0 for 25 calls a month, moves to $150 a month for 75 calls on Pro, and reaches $500 a month for 300 calls on Enterprise, with extra calls billed individually at $2 to $3 each. The pricing you actually land on depends on one distinction most roundups blur: Smith.ai sells two separate products, an AI receptionist and a live human receptionist service, each with its own plan table. This breakdown covers the AI product first, then gives the live plans in one clearly labelled paragraph so you do not mix the two.
Key takeaways
- Smith.ai meters calls, not minutes: Free ($0, 25 calls), Pro ($150, 75 calls), Enterprise ($500, 300 calls).
- Add-ons stack fast: appointment booking adds $1.50 per call, call recording $0.25, conflict checks $0.50.
- The AI Receptionist is a separate product from Smith.ai’s live receptionists, whose plans start at $300 a month.
- The rare AI-plus-human model fits law firms and professional services that want an AI front line with human escalation.
What does Smith.ai’s AI Receptionist cost per month?
Smith.ai’s AI Receptionist costs $0 a month on Free for 25 calls, $150 a month on Pro for 75 calls, and $500 a month on Enterprise for 300 calls, with larger blocks available that bring the per-call rate down. Every extra call beyond your plan’s allowance is billed individually at $2.10 to $3.00, depending on volume. There are no seat fees and no minute meters, which makes budgeting unusually simple for a service in this category.
Smith.ai is a virtual receptionist company that sells both AI and human call answering. Its AI Receptionist answers calls around the clock, takes messages, qualifies leads, books appointments, and hands off to a human when a caller needs one. The pricing table below reflects the AI product’s published plans, confirmed against Smith.ai’s own pricing materials and independent October 2026 breakdowns.
| Plan | Price per month | Calls included | Effective rate per call |
|---|---|---|---|
| Free | $0 | 25 | $0.00 |
| Pro | $150 | 75 | $2.00 |
| Pro (larger block) | from $150, rising with volume | up to 300 | down to about $2.17 |
| Enterprise | $500 | 300 | $1.67 |
| Enterprise (larger block) | custom | 1,000 and up | about $1.60 to $1.67 |
A few mechanics shape the real bill. Plans are month-to-month, and cancelling requires 30 days’ notice. Calls beyond the plan’s included bundle are billed at $3.00 each on Free and between roughly $2.10 and $3.00 on paid plans, so the marginal cost of an extra call never surprises you the way per-minute overage can. Spam and wrong numbers are not counted against your quota as long as the forwarded line passes caller ID, per Smith.ai’s own FAQ.
That last point matters more than it sounds. On per-minute services, a ten-second robocall can cost a full minute; on Smith.ai’s AI plans, unbillable calls simply do not touch the quota. For a small office getting its share of junk calls, that is quiet, real savings.
How much do Smith.ai’s AI add-ons cost?
Smith.ai’s AI add-ons cost $1.50 per call for appointment booking, $0.50 per call for conflict checks, and $0.25 per call for call recording and transcription, each billed only on the calls where the feature runs. The base plan covers answering, lead qualification, message taking, routing, and summaries; anything that touches your calendar, your CRM, or a recording file is metered separately.
Here is the add-on menu as published on Smith.ai’s pricing page:
| Add-on | Price | What it does |
|---|---|---|
| Appointment booking | $1.50 per call | Schedules meetings on your calendar (Calendly, Acuity, and others) |
| Conflict checks | $0.50 per call | Checks new leads for conflicts against your CRM |
| Call recording and transcription | $0.25 per call | Records calls with searchable transcripts |
| CRM integration | first integration free; $0.50 per call per additional CRM | Pushes call data to HubSpot, Salesforce, Clio, and others |
| SMS or Slack notifications | $0.50 per call | Pings you when a caller qualifies for a transfer |
Do the stacking math before you compare Smith.ai to an all-inclusive competitor. A month where all 90 calls book appointments adds $135 in booking fees alone (90 x $1.50). If every call also records and runs a conflict check, that is another $67.50. A firm that needs all three on most calls should model the Pro plan plus roughly $2.25 per call in add-ons, and check whether a competitor’s flat bundle still wins at that usage.
The flip side: if your calls are simple, you pay nothing extra. A shop that only needs messages taken and calls routed can run the Free or Pro plan with zero add-on spend, and that is where Smith.ai’s per-call model is genuinely cheapest against per-minute rivals.
What does 100 calls a month actually cost with Smith.ai?
A 100-call month on Smith.ai’s base Pro plan costs about $212.50 before add-ons: $150 for the 75-call plan plus 25 extra calls at roughly $2.50 each. If every one of those 100 calls books an appointment, add $150 in booking fees and the month lands at $362.50. If none books, the bill stays at $212.50.
This worked example is the core value of the per-call model. On a per-minute service, the same 100 calls could bill anywhere from 200 to 400 minutes depending on talk time, and you only learn the number after the month closes. On Smith.ai, the count is the bill. A 3-minute call and a 12-minute call cost the same, which rewards the company for taking time with your callers instead of rushing them off the phone.
Scale the example up and the per-call rate falls. A 400-call month on the larger Pro block runs roughly $150 to $650 for the plan portion depending on the exact block, with the per-call rate dropping toward $2.17, versus $3.00 a call on Free. Volume discounts are automatic in the block sizing; you do not negotiate them.
Is Smith.ai’s AI Receptionist the same as its live receptionist service?
No. Smith.ai’s AI Receptionist and its live Virtual Receptionists are two different products with two different plan tables, and mixing them up is the most common pricing confusion in this category. The AI product is the per-call table above. The live human service, staffed by US-based receptionists, starts at $300 a month for 30 calls (Starter), rises to $810 for 90 calls (Basic) and $2,100 for 300 calls (Pro), with overage at $11.50, $10.50, and $8.50 a call respectively, and 10 percent off on a 12-month subscription. Smith.ai’s pricing page carries both, and all figures in this paragraph describe the human product only.
The reason this distinction exists is the hybrid model: Smith.ai is one of the few vendors where the AI receptionist can escalate a call to a live human receptionist inside the same company. That is a real differentiator for professional services, but the human involvement is not free on every AI plan; some live-agent involvement is billed as an add-on. When you read roundups that quote Smith.ai at “$300 a month,” they are quoting the human Starter plan, not the AI product.
Who should buy Smith.ai’s AI Receptionist, and who should skip it?
Smith.ai’s AI Receptionist fits law firms, financial advisors, and professional services that want a per-call price they can model exactly, with a human escalation path behind the AI. It also fits low-volume shops that can live on the Free tier’s 25 calls, which is a genuinely usable free plan rather than a demo in disguise.
Skip it if your calls almost all need add-ons. Once appointment booking and recording run on every call, the per-call add-ons can push the effective cost past competitors that bundle those features. And if your call volume is tiny but your minutes are huge, meaning long calls, the per-call model flatters you; if your calls are numerous but short, a per-minute plan like Rosie’s may undercut it.
For context on what per-minute human services charge, see our Ruby Receptionists review and our Smith AI review, which covers both products from the buyer-verdict side.
The short version
Smith.ai’s AI Receptionist is priced at $0 for 25 calls, $150 for 75, and $500 for 300, with extra calls at $2 to $3 and add-ons for booking, recording, and conflict checks. It is the clearest per-call table in the AI receptionist market, and the AI-plus-human escalation is genuinely rare. Just price the add-ons against your actual call mix, keep the AI table separate from the live-receptionist table, and you will know exactly what a month costs before it starts. For a sense of what answering services cost across the board, our answering service cost breakdown lays out the per-minute landscape, and our flat-rate answering guide covers the no-meter alternative.
Frequently asked questions
How much does Smith.ai’s AI Receptionist cost?
The AI Receptionist costs $0 a month for 25 calls, $150 a month for 75 calls on Pro, and $500 a month for 300 calls on Enterprise, with larger call blocks that lower the per-call rate. Extra calls beyond your plan run $2.10 to $3.00 each. These figures describe the AI product, not the live human receptionist plans.
Is Smith.ai’s AI Receptionist really free?
Yes, within limits. The Free plan includes 25 AI-answered calls a month at no charge, and spam and wrong numbers do not count against the quota. After 25 calls, each extra call costs $3.00. A business taking more than about 30 calls a month will outgrow the free tier quickly.
What do Smith.ai’s AI add-ons cost?
Appointment booking costs $1.50 per call, conflict checks cost $0.50 per call, and call recording with transcription costs $0.25 per call. The first CRM integration is free and additional ones cost $0.50 per call. Add-ons apply only to calls that use them, so a simple message-taking month adds nothing.
Is Smith.ai AI the same price as its live receptionists?
No. The AI Receptionist starts free and reaches $500 a month for 300 calls. The live Virtual Receptionist service starts at $300 a month for 30 calls and reaches $2,100 for 300 calls, with a 10 percent annual discount. They are separate products on Smith.ai’s pricing page, so compare the right table to the right competitor.
Does Smith.ai require a contract?
No. Smith.ai’s AI plans are month-to-month, and cancelling requires 30 days’ notice. New customers get a 30-day money-back guarantee on the plan and add-on fees, which refunds the first month up to $1,000 if the service is not a fit.
I write the agents that run on clinic phone lines and inboxes: the conversation engine and the booking logic behind them, plus the integrations with Pabau, Fresha and Phorest. Everything here comes out of systems we have actually shipped, not a content plan.
