Moneypenny Pricing in 2026: A Complete Breakdown

Moneypenny pricing starts at $165 a month for 50 minutes of live answering, with overage at $2.28 a minute. The AI Receptionist starts lower, at $69 a month for 25 calls with extra calls at $2.49. Live plans rise to $265 for 100 minutes, $422 for 200 minutes and $985 for 500 minutes, and every plan includes 24/7 cover, bilingual answering, call transfers and CRM integration.

Moneypenny sells two products under one account: a live phone answering service billed by the minute, and an AI Receptionist billed by the call, with transfer to a live receptionist when a call needs a person. The plan tables below come from Moneypenny’s pricing page as checked in September 2026 for Upfirst’s answering service pricing comparison, and G2 lists the same $165 starting price for the live product. Our best answering service for small business guide places Moneypenny among the main national providers.

How much does Moneypenny cost for live answering?

Moneypenny live answering costs $165 a month for 50 minutes, $265 for 100 minutes, $422 for 200 minutes and $985 for 500 minutes. Overage falls as plans grow, from $2.28 a minute on the entry plan to $1.67 a minute on the largest published plan. The effective rate runs from $3.30 a minute at entry down to $1.97 a minute at 500 minutes.

The shape of the table is the story. The entry plan is priced for a business that needs professional cover for a modest call load, and its $3.30 effective rate reflects that. By 200 minutes the rate is close to the middle of the live market. A business using 180 minutes a month pays $422 on the 200 minute plan, while the same usage on the 100 minute plan costs $265 plus 80 overage minutes at $2.12, which is about $435. The larger plan wins once overage becomes a habit, a pattern our answering service cost per month breakdown uses across providers.

Moneypenny states that its plans carry no feature upsells. Transfers, bilingual answering, CRM integration and 24/7 coverage sit on every plan, so the price difference between tiers buys minutes rather than features. That is a cleaner structure than providers that gate scheduling or integrations behind larger plans, and it makes the moneypenny answering service cost question a pure volume question: how many minutes, at which effective rate.

How much does the Moneypenny AI Receptionist cost?

The Moneypenny AI Receptionist costs $69 a month for 25 calls, $99 for 50 calls, $199 for 100 calls and $435 for 250 calls. Extra calls cost $2.49 each on the entry plan, falling to $1.89 on the largest published plan. The AI product bills per call rather than per minute, so long calls cost the same as short ones.

Per call billing changes who the product suits. A business whose callers need five minutes of questions answered pays the same as one whose callers leave a 30 second message, which favours talkative call patterns and firms with long intake calls. The AI Receptionist handles FAQs, lead qualification, routing and data collection on Moneypenny’s own description, and it can transfer a call to a live Moneypenny receptionist or to your own team. That handoff is the feature to test, because an AI plan that cannot escalate cleanly pushes frustrated callers to hang up and redial.

One caution on figures. Moneypenny’s own comparison articles cite starting prices of $84 a month for AI and $132 a month for live answering, which differ from the pricing page table above. Promotional and annual billing figures move around in vendor marketing. Price your decision on the pricing page table and confirm the rate for your billing term in the quote.

What is included in Moneypenny pricing?

Every Moneypenny plan includes 24/7 answering, bilingual receptionists, call transfers, appointment scheduling, order processing, on call management and CRM integration, with custom scripted responses as standard. The live service adds sentiment analysis on the vendor’s account of its offer. There are no feature tiers: a 50 minute plan carries the same feature set as a 500 minute plan.

That flat feature structure is worth money to a firm that needs one advanced feature at low volume. A solo practice that needs on call management for a rota, or a retailer that needs order processing on 60 minutes a month, pays the entry price and gets the feature. At providers with gated tiers, the same buyer is pushed up the plan ladder for the feature and pays for minutes they will never use. Moneypenny’s own comparison with Ruby leans on this point, noting that its live plans start lower while carrying bilingual support on every plan around the clock.

Contract terms are simple on the published account: no long term contract, with 30 days notice to cancel. No setup fee figure appears in the pricing comparison data, and no free trial is listed for either product. That last point matters for testing, covered below.

How does Moneypenny pricing compare?

Against the published market, Moneypenny live pricing sits in the middle. Its $165 entry undercuts premium live brands: our Ruby Receptionists reviews record Ruby at $250 for 50 minutes, an effective $5.00 a minute at entry. Moneypenny’s $3.30 entry rate is a third lower, and its 500 minute rate of $1.97 a minute approaches high volume pricing. Its AI entry at $69 also undercuts most hybrid rivals.

The comparison that matters most for many readers is internal. Moneypenny owns VoiceNation, and VoiceNation’s pricing page now points at these same Moneypenny plans, a point the VoiceNation pricing breakdown published alongside this one covers in full. A buyer holding an old VoiceNation quote and a new Moneypenny quote is looking at one company’s price list wearing two badges, so the decision becomes a service and support question rather than a price contest.

Against AI first providers the live product will always look expensive, because it sells human time. The fair test is per outcome: a booked appointment, a qualified lead, a resolved caller. Price a month of your real calls on the live table, on the AI table and on one AI first rival, then judge the totals against the value of the calls each service would have handled well.

Is Moneypenny worth it?

Moneypenny is worth it for a business that wants live answering with every feature included from the entry plan, bilingual cover around the clock, and no contract beyond a 30 day notice period. The pricing is mid market for live cover and low for an AI product from a large provider. It is weaker for a buyer who wants to trial the service on real calls first, since no free trial is listed.

The absence of a trial shifts the work onto references and the first month. Ask for the usage reporting you will receive, the point at which overage warnings arrive, and whether you can move between the live and AI products as you learn your call pattern. A firm that starts on AI at $99 for 50 calls and finds a third of callers asking for a person can step into live cover on the same account, which is a practical path that single product rivals cannot offer.

Skip Moneypenny if your call volume is high and routine, where a flat rate AI plan will cost a fraction of the live table. Choose it if your callers need judgement, your volume is modest, and you value a feature set that does not ration scheduling, integrations or bilingual cover by plan size.

Key takeaways

Moneypenny pricing runs $165 a month for 50 live minutes, $265 for 100, $422 for 200 and $985 for 500, with overage from $2.28 down to $1.67 a minute. The AI Receptionist runs $69 for 25 calls, $99 for 50, $199 for 100 and $435 for 250, billed per call. Every plan includes 24/7 cover, bilingual answering, transfers, scheduling and CRM integration, with no feature upsells and no long term contract beyond 30 days notice. No free trial is listed. Vendor marketing cites lower starting figures than the pricing page table, so confirm your rate in the written quote.

Frequently asked questions

How much does Moneypenny cost per month?

Moneypenny live answering costs $165 a month for 50 minutes, $265 for 100 minutes, $422 for 200 minutes and $985 for 500 minutes. The AI Receptionist costs $69 a month for 25 calls, $99 for 50 calls, $199 for 100 calls and $435 for 250 calls. G2 lists the same $165 starting price for the live phone answering product.

What is Moneypenny’s overage rate?

On live plans, overage runs from $2.28 per extra minute on the 50 minute plan down to $1.67 on the 500 minute plan. On AI plans, extra calls run from $2.49 each on the 25 call plan down to $1.89 on the 250 call plan. Rates come from the pricing page as checked in September 2026 for the Upfirst comparison.

Does Moneypenny charge extra for features?

No. Moneypenny states that its plans carry no feature upsells. Call transfers, bilingual answering, appointment scheduling, order processing, on call management and CRM integration are included on every plan, and 24/7 coverage is standard. The difference between plans is the number of minutes or calls included, and the overage rate.

Does Moneypenny require a contract?

No long term contract applies on the published terms. Cancellation takes 30 days notice. That makes Moneypenny easier to leave than providers that lock a year of billing, and it is worth confirming the notice terms for your specific plan in writing, since the AI and live products sit on one account for many buyers.

Does Moneypenny offer a free trial?

No free trial is listed for the live or AI products in the September 2026 pricing comparison data. Buyers should ask what the first month protections are instead: usage reporting, overage alerts and the ability to switch between the AI and live products. A money back position, if one is offered to you, should be captured in the quote.

Is VoiceNation pricing the same as Moneypenny pricing?

Yes, for a new buyer today. Moneypenny acquired VoiceNation, and VoiceNation’s pricing page now points to Moneypenny’s plans. The live and AI tables in this breakdown are the prices a VoiceNation enquiry leads to. Existing VoiceNation customers on older per minute arrangements should ask how and when their billing moves to the current plan structure.